Bee Organized Terms and Conditions

 

Our Pledge to you: We know the process of opening up the deepest, darkest (and most unorganized) parts of your home can be stressful and possibly embarrassing. Relax. The Bees of Bee Organized pride themselves on being confidential, compassionate, non-judgmental and respectful of your privacy and your personal journey of getting organized. We promise that once we begin, you will forget your worries and enjoy the process…you might even call us Bees your friends in the end!

Photos: Before & After photos are taken of each space for planning purposes, as well as marketing tools on social media, websites, etc. Bee Organized takes special care not to have any personal identifying items or marks in the picture(s) in order for the location and homeowner to remain anonymous. Additionally, the Before & After photos serve as exciting markers of your progress and motivation to keep the space(s) organized.

Scheduling Reminder: You will be reminded via email the day before your scheduled work session with names and pictures of your assigned Bees.

Cancellations: We ask for 48-hour advance notice of project cancellation or rescheduling. If that notice is not given, you are subject to a cancellation fee.

Right of Refusal: Bee Organized associates reserve the right to refuse to begin scheduled work if the work conditions are deemed dangerous or out of the scope of our work and abilities.

Estimate Parameters: Upon starting the project, if Bee Organized determines the project will exceed the estimated hours initially estimated due to unforeseen conditions and/or client time restraints, Bee Organized will stop and communicate with the client. At that time, Bee Organized and the client will decide together whether to re-prioritize what should be done within the original estimate or simply add additional time in order to complete the project. Additional time to be billed in half-hour increments. Projects may require a deposit prior to scheduling.

Estimate Expiration: This project estimate is valid for 30 days from issue date.

Project Materials: If it is mutually decided upon that new or additional materials are required for job completion, Bee Organized will charge for time spent shopping in 15-minute increments.

Breaks: During the work sessions that are four hours or longer, our Bees are encouraged to take a 15-minute break to sit and eat their lunch or snack.

Insurance: Bee Organized is fully insured for professional organizing services. While we take great care in all aspects of our work, our insurance provides added peace of mind for both our clients and our team. Proof of insurance is available upon request.

Trash: Bee Organized includes bagging and hauling of trash from the job site to your regular trash pick-up location at your home. If the amount of trash exceeds your standard residential service parameters, Bee Organized will suggest solutions for the removal of excess trash. Bee Organized will help to coordinate the scheduling of a haul away service that charges based on cubic square feet. An estimate will be provided at the time of scheduling the haul away service.

Donations: Bee Organized includes the hauling away of recycled and/or donated items in our hourly rate. Donated items must be able to fit inside our car(s) and moved without excessive strain. If larger items are to be donated, Bee Organized will help to coordinate the scheduling with a donation pick up service.

Donation Receipts: A receipt from the organization the items are donated to will be provide for your tax file. It is the homeowner’s responsibility to track, record and photograph donated items for tax records.

Infestations: In the case where a rodent, insect or mold, or other hazardous infestation is apparent at any time during a work session, Bee Organized reserves the right to stop work and provide solutions and resources to the homeowner in order to address the infestation before we resume organizing. If outside solutions are required, it will be at the homeowner’s expense. Bee Organized will work around small issues, within reason, but additional fees may apply. Bee Organized Bees are instructed to wear masks and gloves (provided in Bee Organized work bags) when it is obvious rodents, insects or mold are / have been present. Due to the risk of Hantavirus Pulmonary Syndrome (HPS) and other diseases associated with rodent droppings, etc. Bee Organized has empowered its Bees to make their own decisions as to when they feel uncomfortable dealing with rodents, dead rodents, droppings, insects and mold.

Pets: We always do our best to be careful around your furry family members. That said, we kindly ask that pets be safely secured while we’re working in your home. Since we’re focused on the job at hand and are often coming and going, we aren’t able to take responsibility if a pet happens to get out.

Packing: Bee Organized is not a packing company and we are not insured as packers. However, oftentimes jobs require packing and we are trained in proper packing technique. When Bee Organized does pack, all liability falls on the homeowners insurance.

Accidents: Bee Organized respects you and your belongings and takes extreme care when handling your belongings. However, accidents do happen from time to time. If something does unexpectedly break, we will work with you in replacing the item or coming up with a mutually agreed upon solution based on the specifics, value, age and condition of the item and incident not to exceed $250.00.

Firearms: Bee Organized associates do not handle, move or work with firearms that may be inyour home or the area we are organizing. If you do have a firearm, please secure it prior to theBees arrival.

Billing: Bee Organized will only bill the hours actually used / required to complete the job(s).

Non-Solicitation and No-Hire of Bee Organized Employees (Bees):

To keep things fair and protect our team, we ask that you do not hire or work directly with anyBee (a Bee Organized employee) outside of Bee Organized - either during your time workingwith us or for one year after the last time that Bee worked with you.

This includes you, your family members, or anyone in your household making a separate arrangement with a Bee to provide services without going through Bee Organized.

If this policy is not followed, the Client agrees to pay a fee of $15,000 or 20% of that Bee’s annual salary, whichever is higher. This fee helps cover the time and cost we put into finding, hiring, training, and managing our team. It’s not a penalty, just a fair way to recover those expenses.

Also, please understand:

• If you work directly with a Bee outside of Bee Organized, our insurance (including liability and workers comp) will no longer apply.
• You’ll be fully responsible for properly paying that person and handling any taxes or legal employment requirements.
• If we need to take steps to enforce this policy, you may also be responsible for any legal or collection costs.

This policy remains in effect even after your work with Bee Organized has ended.

Payment: An invoice will be emailed to you after the completion of the project. Payment is due upon receipt of the invoice. A $50.00 late fee is subject to be charged if payment is not received within 14 days of completion. An additional $50.00 charge may be added weekly until the entire payment is received. We accept cash or credit cards for our services and shopping time along with any reimbursable materials purchased to complete your project.